1.What is your return policy?
Most items can be returned for a full refund or exchange within 7 days of receipt, provided the item is unused, undamaged and in its original packaging. Custom or personalized items are not returnable.
2.How do I initiate a return?
To return an item, please contact our customer service team at (tidecrest@growadjustpro.com) with your order number and reason for return. You will receive a Return Authorization (RA) number and return instructions.
3.How long will it take for me to receive a refund?
We will process your refund within 7 business days after we receive and inspect your returned item. Depending on your payment provider, it may take longer for your refund to be credited to your account.
4.What should I do if my item is damaged or defective?
If the item you received is damaged or defective, please contact us within 48 hours of receipt. We will arrange a replacement or full refund.
5.Do I need to pay for return shipping?
Yes, unless the item is defective or incorrect, the customer is usually responsible for return shipping costs.
6.How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and link. You can also check the status of your order by logging into your account on our website.
7.What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), and other secure payment methods. You can choose your preferred payment method during checkout.
8.Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will do our best to accommodate your request. However, once the order has started to ship, we may not be able to make changes.
9.What if I can't find my order confirmation email?
If you don't receive your order confirmation email, please check your spam folder. If you still can't find it, please contact our customer service team with your name and order details and we will resend the confirmation email.
10.How do I contact customer service?
You can contact our customer service team via email (tidecrest@growadjustpro.com) during our business hours.
If you have any other questions not listed, please feel free to contact our customer service team! Thank you for choosing us!
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